Defective products are covered by smiseacow’s one-year limited warranty policy.
To return smiseacow under the warranty policy, read and understand the Limited Warranty Policy at smiseacow.com.A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email support@smiseacow.com, and provide the following information:
Name
Address
Phone
Reason for Return
Date of Purchase
Place of Purchase
Unit Serial Number
You have up to 30 days from smiseacow issuing your RA number to return your product to our facility. Products received after the 30 day period may be returned to you.
The RA number must be clearly marked on the outside of the package.
A copy of the credit card receipt, and smiseacow invoice if applicable, must be placed inside the return package so that it is easily visible.
Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
Products received that do not meet the above return criteria may be returned to you via ground shipment.
You are responsible for shipping costs for returning the product to smiseacow’s warehouse. Product should be shipped so that it can be tracked and/or insured; smiseacow is not responsible for products lost or damaged during return shipment